Q3 01 Effectiveness of City communications with the public (28)
| No Response |
| 1.00 - 1.80 Very Dissatisfied |
| 1.81 - 2.60 Dissatisfied |
| 2.61 - 3.40 Neutral |
| 3.41 - 4.20 Satisfied |
| 4.21 - 5.00 Very Satisfied |
Q3 02 Availability of information about City programs/services (27)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q3 03 Overall usefulness of the City's website (26)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q3 04 Overall effectiveness of the City's use of Social Media (25)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q3 05 Opportunities to provide input into decisions made by the City (24)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q3 06 Effectiveness of communications during severe weather (23)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q23a 01 Ease of contacting the person you needed (22)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q23a 02 Amount of time you waited for the City's response (21)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q23a 03 Accuracy of information or assistance you were given (20)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q23a 04 Professionalism and courtesy of employee(s) (19)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q23a 05 Overall satisfaction with the way your concern was addressed (31)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q24 01 Overall quality of customer service provided by City Link agents (30)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q24 02 Wait time (time before speaking with an agent) (29)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
Q24 03 Amount of time spent on phone with City Link Staff to resolve the issue (18)
|
| No Response |
|
| 1.00 - 1.80 Very Dissatisfied |
|
| 1.81 - 2.60 Dissatisfied |
|
| 2.61 - 3.40 Neutral |
|
| 3.41 - 4.20 Satisfied |
|
| 4.21 - 5.00 Very Satisfied |
|